FAQ

New Student – Before Enrollment

1. Is there an attendance requirement?

Yes, if you require the school to issue Certificate of Attendance you must attain 75% of attendance and if you are granted SDF/SRP/SEP funding scheme. By signing herein, the applicant has fully understood the terms & conditions, i.e., the mandatory 75% attendance and the writing of ALL exams of the applied course in order to be eligible for the SDF and/or SRP subsidies.

Enrollment

1. How do I enroll for classes at SOHA?

You can enroll for the classes at:
  - Main Campus @ Ubi – Mon to Fri: 10am to 7pm, Sat 10am to 6pm
  - City Campus @ South Bridge – Mon to Fri: 9am to 7pm, Sat 9am to 1 pm
  - By mail* to: 80/82 South Bridge Road #05-00 Singapore 058710
  - By Email* to: wuliang@tcmprofessional.com or info@tcmprofessional.com
*Your enrolment will only be accepted if we receive your enrolment form together with cheque payment. You can download the enrolment form and course schedule from our website at www.soha.com.sg.

2. What mode of payment does SOHA accept?

Payment of course fees can be made by Cash or Cheque.

3. What should I expect to receive after my enrolment?

o An official receipt with details on the classes enrolled and payment (Please check and confirm that the details are correct before leaving the counter)
o Student Handbook (For new students)
o Student handbook / Revision kit (whichever available)

4. What is the course promotion period?

There are 2 kinds of promotion applicable for each intake
o Early bird discount (5%) for those that sign up by 1month before for coming Intake.
o There is a course promotion ranging from 5% - 25% depending on the number of classes that you enrolled.

5. What should I bring to first classes?

o Official receipt
o Student Card ( international students) or IC (for Singaporean/PR)

6. What are the various funding schemes available for the courses?

Government Funding
Skills Development Fund (SDF)
Skills Redevelopment Programme (SRP)
Association of Muslim Professionals (AMP)
Chinese Development Assistance Council
For more information on the above scheme, please visit the relevant website at www.sdf.gov.sg / www.srp.org.sg / http://www.amp.org.sg / http://www.cdac.org.sg
       CDAC: ease enrolls directly at:
       Chinese Development Assistance Council (CDAC)
       65 Tanjong Katong Road, Singapore 436957
       Tel: 68435566

       Operating Hours:
       Monday to Friday (8.30am to 6pm) & Saturday (8.30am to 1pm)
       * Wednesday (Skills Training Dept) 8.30am to 8 pm
       Closed on Public Holidays

After the enrollment

1. When can I collect the books using the book vouchers?

Students may collect the student handbook / course outline in details / revision kits (subject to availability) upon enrolment.

2. Where can I collect the lecture notes?

The lecture notes will be distributed at reception counter on the first day of classes. Subsequent lessons, optional important notes and tips will be distributed in the classrooms. You can proceed to the reception counter for collection of lecture notes if you missed notes collection on the first day of lesson.

3. Will I have a SOHA student card?

No, SOHA does not issue student cards to students. You should keep your official receipt with you as proof of enrolment in case of attendance checks.

4. How do I find my classroom?

Please check the classroom information on the notice board.

5. What is a student contract?

SOHA has in place a Student Protection Scheme as stipulated by the Consumers Association of Singapore (CASE) by way of the NTUC Income Student Tuition Fee Insurance. The Student Tuition Fee Insurance protects the insured student against the following events:
1. Loss of course fees paid in advance by the insured student to SOHA and not refunded, if the student cannot start or complete his course as a result of SOHA becoming insolvent or being required by the Singapore authorities to stop operations.
2. SOHA 's failure to pay sum awarded by Singapore courts to the insured student, where such award relates to a dispute between SOHA and insured student on tuition fees paid by the insured student to SOHA.
3. Complimentary S $10,000 benefits covering the insured student's accidental death or total permanent disability by accident. The amount payable to an insured student is subject to maximum limits that are specified in his Certificate of Student Insurance. The period of insurance will cover the entire duration of the course enrolled by the insured student. A personal Certificate of Student Insurance will be issued to each insured student to confirm that his/her insurance cover is in place.

Courses Policies

1. Can I withdraw from classes that I enrolled?

Please refer to the SOHA Student Handbook.
Due to some reasons, I am unable to go for the classes I have enrolled; can I defer them to the next Intake?
SOHA does not have a deferment policy. In any case, when a student is unable to attend a class enrolled, a withdrawal can be made based on our withdrawal policy, a Credit Note, which consists of a certain percentage of the course fees paid. A Credit Note works like a voucher which you can use it to offset the course fee when you enroll in the next intake.

2. Can I transfer from one class to another?

Yes, you can. However, there is a $50 processing charge for each class transfer. Please fill up the Course Request Form and submit to the SOHA Reception Counter. On the other side, if the student decided to transfer to another course, who will not eligible for any subsidies, student has to pay the full course fee. No transfer is allowed after one month the course starting date.

3. What should I do if I cannot attend one of the lessons?

You can request to attend the other class (same paper) by the same lecturer, if there is any, for the day(s) that you could not attend. This request can be made for a maximum of 3 times. Please MAKE THE REQUEST at the SOHA Reception Counter BEFORE attending the class. There will be charge of $50 for every class attended after the 3 requests. There will be no make-up classes if you miss the lesson.

Revision Classes

1. Are the classes that I enrolled inclusive of revision?

Yes. All inclusive already. Revision class is compulsory for all classes.

2. Can I request to enroll for the revision class only without to enroll for the course?

Yes, you can. However, the request has to be put in before the deadline (15days before the revision start). Enrolment for any revision class will be charged according to the fees indicated in the relevant brochures using at the point of time.

3. Can I withdraw from revision class?

Yes, you can. Students who enroll revision with classes will be given a full credit refund before 10days of revision started. Otherwise, the refund will be 50% before commencement and 0% after commencement.

Examinations

1. How do I enroll for my exam?

Students are registered for an examination session only if they fill up the application form together with the examination fee to SOHA. Alternatively, students can make online registration for examination via website www.soha.com.sg using their registration no.

2.Is there any order on how should I take my examinations?

For SOHA, students must pass the THEORY EXAM before attempting the PRACTICAL EXAM.

3. Can I change my examination date after I enrolled?

No. Changing of examination date is allowed only case by case basis with valid documentation proof, a $20 admin fee with be charged.

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