Student Redress Policy

We treat any grievance and feedback given by the students seriously. Our student welfare officers are briefed to direct all student complaints and feedback to our Administration Department to ensure they are properly looked into and satisfactorily dealt with.

If the initial solution offered is not accepted or deemed unfair to the student complainant, we are prepared to offer various forms of redress to cater to their specific needs. The measures include:

Monetary refund in accordance with the refund policy

Compensate by attending training hours of the same course equivalent to the disputed payment

Any other mutually acceptable measures

If all the above measures failed, we will suggest to the student to refer to third party mediation - CASE Mediation Centre to resolve it.

As a rule of thumb, our redress policies are designed to compensate fully the student’s legitimate complaint or refer to mediation.