Appeal Procedure

Appeal and Re-test Policy

The Exam Board reserves the right to revoke an examinee’s certificate based on any security violation that severely compromises the validity, reliability, security or integrity of the programs.

Any candidate whose certificate has been revoked, may appeal a denial or revocation by submitting a written request to the Administration Office within thirty (30) calendar days of notification of the denial or revocation.

Upon receipt of the appeal, the Administration Office forwards the request with all prior documentation (if any) to the Head (Academic Affairs) for review.  He can escalate the concern to the Examination Board, if warranted, or will review and make a final decision on the appeal within 30 days of receipt of the written request. This final decision will be communicated in writing, via traceable mail, to the individual who submitted the appeal within ten (10) days of rendering the decision.

The decision of the Examination Board concerning all appeals is final. 

Re-test policy

An examinee may take the exam twice within a 30-day period, if necessary.  If three or more attempts are required, the examinee must wait at least 60 days from their last attempt.

Not passing the exam is the only legitimate reason to retake the Exam.

Appeal Procedure (WSQ Assessment)

1. The candidate has the right to appeal for review of the assessment decision made by the assessor. When feedback is given to the candidate regarding the assessment, the Assessor must ask the candidate if he/she is agreeable with the outcome.
2. If both the candidate and the Assessor are agreeable with the outcome, both parties must sign the Assessment Summary Report. If the candidate is not agreeable with the outcome, the candidate should not sign the Assessment Summary Record.
3. If the candidate intends to appeal the decision, he/she should have a discussion with the Assessor. If he/she is unsatisfied with the decision, the candidate must notify the Assessor of his/her intention to appeal.
4. The Assessor must notify the Assessment Manager about the candidate’s intention to lodge an appeal.
5. The candidate must lodge the appeal in written form providing reasons for the appeal along with the appeal fee of $50 (This fee may be waived on a case-to-case basis)
6. The Assessment panel must collect information from both candidate and the Assessor.  Finally the panel must provide a decision.
7. A record of the appeal and any subsequent actions and findings will be made.
8. The decision of the Appeal Panel shall be final. The Appeal Panel is made up of the Assessor, Trainer (not related) and Head (Academic Affairs)

 Appeal Procedures (Others)

All candidates who wish to appeal must fill up Appeal Form along with a $50 processing fee. The appeal will be reviewed by the Head(Academic Affairs) who shall make a recommendation to the Examination Board.  The decision of the Examination Board is final.

Candidate will be notified within 1 month after the Appeal is lodged. 

Re-sit Procedures

To be eligible for resit, candidates must take the paper that they did not clear within 6 months of their first attempt.  SOHA will endeavour to satisfy the proposed date. If it is not possible, SOHA will propose an alternative (which shall be final). Failure to do so will require that they sit for the whole examination and this must be done within the first year of their first attempt.